ISJ: CONFLICT RESOLUTION AND TRANSFORMATION

Introduction to positive conflict transformation tools like empathetic and active listening, non-violent communication, assertion, facilitation, negotiation, mediation, interactive conflict resolution, circle processes, and more. Explores the multiple ways in which conflict arises, the patterns it follows, how it is expressed, and the different ways in which people, communities, and groups approach conflict. Also considers barriers to effective communication that are characteristic to conflict, the ways in which productive communication can be established, and different cultural approaches to communication in conflict.